Shipping and Returns

Free standard shipping, Australia-wide.

Shipping
Every order ships from Surfers Paradise, Queensland, within 1–2 business days of your order. Standard shipping is free Australia-wide. Express Post is available at checkout for $15. You’ll receive tracking by email the moment your order is on its way.

Prefer it today? The Ritual Duo is on the counter at Squires Ink Tattoo Studio, Shop 7/26 Orchid Ave, Surfers Paradise.

Returns
We have a 30-day return policy — you have 30 days after receiving your item to request a return. To start one, email info@telcollection.com.au with your order number and we’ll walk you through it. Accepted returns go to:

TEL Collection (Aqua747 Pty Ltd)
Squires Ink Tattoo Studio
Shop 7/26 Orchid Ave, Surfers Paradise QLD 4217

Items sent back without first requesting a return will not be accepted.

Hygiene and skincare products
For health and hygiene reasons, we can’t accept change-of-mind returns on aftercare or skincare products once they’ve been opened or used. Unopened sets in their original, sealed packaging may be returned within 30 days of delivery, in line with the conditions above.

Damages and issues
Inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us immediately at info@telcollection.com.au so we can make it right.

Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. If a product is faulty, damaged, not of acceptable quality, or significantly different from its description, you are entitled to a remedy (i.e. a repair, replacement or refund), regardless of whether the product has been opened. Where a failure is minor, we may offer a repair or replacement. Where a failure is major, you may choose your preferred remedy.

Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. Banks and card companies can take a few extra days to post it. If more than 15 business days have passed since approval, email info@telcollection.com.au.